If you find an issue on your website, you can check your Error Log before contacting support. The Error Log keeps track of all server request errors that have happened on your website.
To check your Error Log, you must log in to the WPX Hosting website with your credentials, then go to:
My Services -> WordPress Hosting -> Manage all sites in this account
The next step is going to the ‘Websites/SSL’ section. There, on the opposite side of your domain/s, you will find a button that says ‘Logs’. When you click on Logs, you will get a drop-down menu from which you can pick between Access Logs and Error Logs.
Choose Error Logs and there you will find information on any issues that have happened on your website. If you need further help with the issue you have seen there, please report it to the Customer Support Team by raising a support ticket here:
and we'll answer ASAP.
If you are interested, you can visit our page and read more about our support in Germany.