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How to Complete the New Migration Form (Guide & Video)


Now it’s even easier to submit your migration requests through our new migration form.

You can find the form either via Support (1) Website Migration Request (2);

Website Migration Request

Or via
Support (1) Open New Support Ticket (2) Website Migration Request (3);

Note: This will only be visible for logged-in users.

Step 1

You must enter all the required details of your old hosting account.

First, you need to enter the domain you want to migrate with us, as seen below;

Then you need to grant us access to your website’s files through one of the following:

  • cPanel
  • FTP/SFTP and phpMyAdmin
  • SSH
  • Backup (must contain files and database).

If you don’t have access to any of those, select Other and let us know what you can provide for us.

After that, you need to fill in the required fields.

Step 2

WP-Admin credentials.

In this step, you need to add in the wp-admin credentials for the domain you want to migrate.

Under WordPress Host, you must enter the URL to your wp-admin;

You can add more than one WP-admin but please note that it must only be for the sites you’ve listed in Step 1.

Step 3

Mail Migration.

If you need to migrate your mailbox, or are using an external mail service, now is the time to tell us.


If you don’t need any mailboxes migrated and are not using a mail service, you can select the option “I don’t need any mails transferred over”.

If you want us to migrate your mailboxes you will need to enter the following information;


The Email Incoming and Email Outgoing Server fields usually contain the same information in most cases.

If you have more than one Email address that needs to be migrated, you can add more by clicking the Add more email addresses button.

Step 4

Additional Information.

Please note: The fields below are not required; if you don’t have this information or it isn’t relevant, you can leave these boxes empty.


When complete, you can submit the request and we’ll start the migration process. If all the information is correct, we can start the migration immediately. If we need more information before starting however, we’ll let you know.

If at any point you need help, or aren't sure how to proceed, just raise a support ticket with us here:


and we'll answer asap!


You can also find a video walkthrough on our hosting in the UK (visit us here).

A step-by-step quide on how to submit a migration request through our form (and also more details about our New Zealand hosting, please check out here.)

Want to speed up your website or blog? Learn how here.

Additional information about our discounts.

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