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Our Website Migration Policy


WPX Hosting offers free site migration from your old host to us. All migrations are done manually by trained, expert WPX staff.

The following points state WPX Hosting’s current policy on Site Migration;


1. WPX Hosting offers free site migrations under the following conditions;

 

  • For Business Accounts (5 site plan): WPX Hosting will move up to 5 complete websites and their respective emails from another hosting service over to WPX at no charge, even if the sites are hosted by other companies.

  • For Professional Accounts (15 site plan): WPX Hosting will move up to 15 complete websites and their respective emails from another hosting service over to WPX at no charge, even if the sites are hosted by other companies.

  • For Elite Accounts (35 site plan): WPX Hosting will move up to 35 complete websites and their respective emails from another hosting service over to WPX at no charge, even if the sites are hosted by other companies.

 

2. Immediately after WPX completes the site migration, it is the account holder’s responsibility to change nameservers at the domain registrar/s (e.g. GoDaddy, Namecheap) and, if relevant, MX records, so that domains and emails are pointing to the correct hosting service (WPX).

3. If the account holder fails to change nameservers (and MX records) and requires further migration work, WPX charges $98 per site for additional migration after the original free migration work.

4. The above points relate to a specific domain being moved from one or more hosting services over to WPX.

If, however, the actual domain, or a website's URL address, is being changed (e.g: changing abc.com to 123.com; or changing shop.abc.com to 123.com/shop, etc) then this will require a great deal of additional manual database work. WPX charges $98 per site for these types of migrations.

 

What about WP Multisite migrations?

 

If you are moving an existing Multisite installation from another hosting company to WPX as a Multisite installation here, then that IS a free migration that we DO handle for you. 

However, if you are moving a normal, single WP installation from another hosting company to WPX as a Multisite installation here, we do NOT offer that service, either as a free or a paid migration and such a migration is NOT recommended - it is likely to be highly problematic and NOT currently supported here, sorry!

If any aspect of our Migration Policy is unclear, please contact us via https://wpxhosting.com/tickets/new/ for clarification.

"The peace of mind in knowing that our online presence will always be taken care of is priceless."

Ben Neely
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