When purchasing both a domain name and a hosting package from WPX, you will also need to set up the nameservers for the domain. Alternatively, you can ask us to do it for you, which we're happy help with!
Note: If, however, your domain was purchased from a different domain registrar, this article will not be relevant for you.
To point your new domain to our WPX Nameservers, follow our simple, three-step process;
First things first, you will need to find the nameservers for your account.
You can find them in the Service Details (2) section of your hosting panel. At the bottom of this menu, under Server Details, you'll find the WPX Nameservers;
Now once you have the Nameserver details, return to My Services and go to the Domains section and choose your domain;
After selecting your domain, you will be taken directly to the Domain Details section. From here, you can now manage that domain and set Nameservers and other records.
In addition, you can register your own Nameservers, change the contact information of the domain, turn on/off WHOIS Privacy, and also setup redirects. For now though, we will only be changing the Nameservers of the domain to ours (WPX).
At the bottom of the Domain Details menu, click on Manage Nameservers, as shown below;
In this menu, you will see two Nameserver fields marked Nameserver 1 and Nameserver 2. Fill in these fields with the Nameserver details you found in Step 1, as shown in the screenshot below, and then click Save Changes. You don't have to worry about the Nameserver IP fields, so ignore them for now;
That's it! You have now set the Nameservers for your domain and it should start loading shortly!
Keep in mind that if there were other nameservers previously set (not pointing to our servers), the time needed for a full DNS propagation can take up to 48 hours. In some rare cases, it can take up to 72 hours.
More information on the topic can be found in this article.
If at any point you get stuck, or aren't sure how to proceed, just raise a support ticket with us here:
and we'll answer ASAP.
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